Q:  Has my insurance been filed?

A: Typically, your insurance will be filed two days after service has been rendered.

Q: Has my insurance paid on this account?

A: Each payment received from your insurance company will be listed on your detailed statement.

Q: Is the total amount of this account due from the patient?

A: Only the portion listed under the patient responsibility is due.

Q: Why is my spouse’s name listed on this statement? My daughter was seen on this date of service not my spouse.

A: The father is listed as the guarantor on this account, therefore all billing is directed to the person listed as the guarantor.

Q: What information is needed on my check when forwarding a payment?

A: You will need to include your patient account number. This number begins with a “P” and can be found on the top portion of your statement. Be sure to include the top portion of your statement along with your payment.

Q: I received a statement with “Balance Forward” on the total. How do I know what this balance is for?

A: The “Balance Forward” indicated a balance that was paid before the current statement was generated. Refer to the prior month’s invoice or contact the billing office for explanation.

Q: How soon should I arrive before my appointment?

A: When making your appointment be sure to ask if you will need to arrive early to fill out any necessary paperwork.

Q: What type of information should I bring with me to my doctor’s visit?

A: Please make sure to have your driver’s license, social security card, insurance card, the medications you are taking (this can be a written list or you can bring the medicines with you), and any co-pay payment that can be made.